Restaurants are one of the most rewarding businesses out there once you’ve gained a reputation in the field. It is easy to maintain a good service and image in the very beginning as there are fewer customers and so less demand, but over time as customer demand increases the service of your restaurant can start to decline. This might not have a noticeable effect in the beginning but eventually, you are likely to reach a downfall and it will be too late to get back up by then. Therefore, a good service is essential to keep your business running smooth.
Here are a few ways to satisfy your customers
Train your employees on how to deal with customers.A good customer service is essential in any restaurant. Have a trainee manual containing instructions on tableside manners when serving and how to talk to them. This will give your staff a picture of the kind of service you require in the restaurant. When hiring look for qualities such as empathy, patience and how well they respond and interact. Have strict rules and regulations so that they would adhere to the rules and deliver a consistent service.2. Don’t let your customers wait too longOne thing most of us hate about restaurants is the time taken to wait to get a table and the delay in getting our foods. If the place is too packed then be upfront about it, tell them it will take a while instead of making them wait. Honestly, it’s better to be surprised with a shorter wait time rather than a long one. During the wait time, you should focus on distracting them, keep them busy by having some table games in the waiting room or a tv. You should be able to give an accurate estimate of the waiting time in every situation, this includes delivery services too. Additionally, it’s a good idea to provide your staff with delivery docket books in order to keep track of your restaurant’s deliveries. 3. Cleanliness While it’s important to have clean utensils, you should also focus on the cleanliness of your staff.
Ensure that your staff are well groomed and follow the protocols. The cleanliness of your chef also matters as they are handling the food. A chef should always wear his uniform, and that includes the chef hat and aprons Melbourne. You should also look into the cleanliness of the restroom; a dirty restroom would definitely reflect badly on the quality of your restaurant.A good service can help to keep the old customers coming back for more and they would recommend more people to your restaurant.